For Returnly merchants using USPS labels:

  • Shipping labels are billed at the time of label generation, and charged in aggregate once daily.
  • When the refund for unused labels is received from the carrier, Returnly credits your account.
  • In the billing process, this credit amount is deducted from the balance due for labels generated.

For Returnly merchants using their own UPS or FedEx account

  • Labels are billed via by your shipping carrier.
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