Returnly offers several options for marking a product or an order as non-returnable. 

Product Level Tags

  • Add the Returnly tag: rtly-non-returnable to the product on Shopify. This will mark the product as non-returnable on any orders placed once the tag is in place.
  • If you have an existing product-level tag or would like to use your own tagging system you can add this tag to the Returnly dashboard. These tags need to be added in the Returnly dashboard under the Return Policy tab. The tag must match EXACTLY the tag you've used on Shopify. Be sure to hit "enter' after typing your tag. 

Order Level Tags

  • Add the Returnly tag: rtly-non-returnable to the order on Shopify. This will mark the whole order as non-returnable. 
  • If you have an existing order-level tag or would like to use your own tagging system you can add this existing tag to the Returnly dashboard to mark it as non-returnable.  These tags need to be added in the Returnly dashboard under the Return Policy settings tab.  The tag must match EXACTLY the tag you've used on Shopify. Be sure to hit "enter' after typing your tag. 

Product Types

  • On Shopify, there is a product type organization category. 
  • You can add this product type to the Returnly dashboard to mark it as non-returnable.  Be sure to hit "enter' after typing your tag. 

SKU

  • In Returnly you can add a product SKU to mark the product as non-returnable. Be sure to hit "enter' after typing your tag. 
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