Returnly Tags are special product-level or order-level tags that drive a specific functionality within the Returnly system. They can be used to mark products as non-returnable preventing customers from initiating a return for those items, override your return policy’s default eligibility window or return shipping rate, generate an additional label for a single product, and displays the length, width, and height on the return shipping label and takes these dimensions into account for shipping costs.

For product-level tags, it is best to keep in mind that once an order has been created and fed into Returnly, these tags can no longer be modified. This means that by adding any of these Returnly tags on the product-level would only affect new orders moving forward. All previous orders would retain their original product-level tags.

Any merchant using Shopify can add Returnly Tags to their products. Merchants using other e-commerce platforms can also use these tags if their platform supports them. Each Returnly Tag would follow the same format: rtly-{tag name}:__

Adding Returnly Tags in Shopify

You can add a Returnly Tag when you are creating or editing products or orders.

Steps:

  1. Open the specific product or order details page in Shopify.
  2. In the Tags section, enter the name of the tag you want to add or select it from the list of existing tags. If you enter the name for a new tag, it will automatically be created for future use.
  3. Select Save.

You can also add a Returnly Tag from the full list that appears when you select View all tags on the product or order details page.

Steps:

  1. In the Tags section, select View all tags.
  2. Select a tag from the list.
  3. Select Apply changes.

Available Return Policy Returnly Tags

Non-Returnable SKU Tag

Tag: rtly-non-returnable-sku:#
Example: rtly-non-returnable-sku:1001
Description: Makes a specific SKU non-returnable.

Non-Returnable Tag

Tag: rtly-non-returnable
Example: rtly-non-returnable
Description: Makes a specific product or order non-returnable. This is not dependent on the non-returnable product and order tags listed in your Returns Policy.

Returns Policy Window Tag

Tag: rtly-policy-window-days:#
Example: rtly-policy-window-days:365
Description: Overrides the default Returns Policy eligibility window for a product or order.

Available Return Shipping Label Returnly Tags

Dimension Tag

Tag: rtnly-dimensions-lwh:#_#_#
Example: rtnly-dimensions-lwh:32_22_13
Description: Displays the length, width, and height on the return shipping label and takes these dimensions into account for shipping costs.

Single Item Tag

Tag: rtly-shipping-group:single-item
Example: rtly-shipping-group:single-item
Description: Generates an additional label per quantity of a product in a return. Use cases would include shipping oversized, heavy, or fragile items.

Shipping Rate Tag

Tag: rtly-shipping-rate:#
Example: rtly-shipping-rate:5
Description: Overrides the default Returns Policy shipping rate for a product or order. If this tag is applied to multiple products in an order with varying rates, the highest rate would be reflected as the shipping rate.

Available Feature Add-on Returnly Tags

Multi-warehouse Tag

Tag: rtly-ship-to:{warehouse tag}
Example: rtly-ship-to:WH2
Description: Indicates which warehouse location address would be printed on the return shipping label. This tag should only be used for products or orders that would be returned to locations outside of your current default return shipping address. With each label generated, a corresponding packing slip will be provided for printing and inclusion inside the package. Each packing slip will include line item information on the products associated with the corresponding return label. The multi-warehouse functionality is only offered to accounts on the annual plan and can be enabled upon request by reaching out to support@returnly.com. More information on adding this feature can be found in this article: How to Add Multiple Warehouses in Returnly

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