We know that merchants of different sizes have different needs. One such need is to have the ability to return items to multiple warehouses through Returnly. This article will walk you through how to enable this feature and what you need to do (in Returnly and your e-commerce platform) to make it successful.

Note: Not all merchants are eligible for the multi-warehouse feature. If you are interested, please reach out to support@returnly.com.

Step 1: Adding a new Warehouse in Returnly

To add a new warehouse in Returnly, follow the instructions below:

  • In the merchant Dashboard, go to Your Account → Addresses → Warehouses
  • At the top right of the screen, hover over the plus sign and select New Warehouse
  • Add the details of your new warehouse in the form as prompted. 
  • In the Tag field, add a short, unique, acronym for your warehouse. This tag will be added as a Shopify product tag later, so we recommend no more than 6-8 letters.
  • Once completed, select Validate and Save

Step 2: Add Warehouse Tag in your E-commerce Platform

In order for Returnly to know where to send each line item on a given return, we must match the tag that you have added to your warehouses with a tag associated with a given product. To do this, follow the steps below:

  • Go to the products in Shopify that you would like returned to a warehouse that is not your “Default” Warehouse.
  • Add the Tag to the product as specified in the Merchant Dashboard. IMPORTANT: The tag in Shopify must be formatted as follows:


  • There should be not space after the colon and the {TAG} portion must match the tag you used in the Returnly dashboard exactly. In our example, the Shopify tag would be rtly-ship-to:WH2.
  • Save!

Note: If an order is placed without the Shopify tag, Returnly will send the item back to the “Default” warehouse. 

Common Questions:

Q: What if two products on the same return have different Tags?

A: If there is a return created where multiple line items have different Returnly Warehouse Tags multiple shipping labels will be created for that return. In order to make it easy for the shopper to know which label to use for which items, we will also generate a packing slip for them to use.

Q: My items have the correct tags but are still being sent to the default address. What is happening?

A: This can happen if the tag was added to the product in Shopify after the order was created. All future orders for this product will be sent to the warehouse as designated by the Tag.

Q: I don’t see the “add new warehouse” button on my dashboard. How do I turn that on?

A: The multiple warehouse feature is for Business plan merchants and above. If you meet this criterion and would like to enable the feature, please reach out to support@returnly.com.

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