Order tracking will allow your shoppers to track the status of their packages after they have been shipped. The document below outlines the steps necessary to enable this feature.

Note: If you do not have Order Tracking enabled and are interested in the feature, please reach out to sales@returnly.com

Steps to Enable Order Tracking:

  1. Customize the look and feel of your Order Tracking page from within the merchant dashboard
  2. Update the emails you send to shoppers throughout their post purchase experience so that they can get to the Order Tracking page

Customize the Look and Feel of Order Tracking

  • Log in to the merchant dashboard
  • Go to the Customization Tab > Custom Text > Order Tracking
  • Update customizations to match your brand

Update Shopper Emails throughout the Post Purchase Experience


If you are leveraging Shopify to send your shopper's emails throughout the post purchase experience, you must add a small piece of html to all the emails you want to include the tracking button on. We recommend adding it to the following:

  1. Shipping Confirmation
  2. Shipping Updates (if applicable)
  3. Out for Delivery
  4. Delivery Confirmation

To do this, follow these simple steps:

  • Locate the email editor in the Settings
  • Choose one of the Emails listed above
  • Copy the following html snippet:
{% if fulfillment.tracking_numbers %}

<table class="button main-action-cell" style="margin-top:15px;margin-bottom:15px;">


          <td class="button__cell">

<a href="https://yourstorename.returnly.com/order_tracking?tracking_numbers={{fulfillment.tracking_numbers | join: "," }}&order_number={{order_name | url_encode }}&zip={{ shipping_address.zip }}&carrier={{ fulfillment.tracking_company | url_encode }}"  class="link__text" style="color: #FFFFFF; font-size: 16px; text-decoration: none; display: block; padding: 20px 25px;">Track</a>




{% endif %}

*Ensure the "yourstorename" in the url is replace with your store name!

  • Paste the html snippet in the email editor above the {% if shop.url %} line
  • Save your changes
  • Repeat the steps for the other 3 emails

Removing Shopify Buttons from Emails
Once you have added the Returnly Track button, you will likely want to remove redundant information that is automatically added by Shopify. The emails we reccommend you edit are as follows:

  • Order Confirmation
  • Shipping Confirmation
  • Shipping Updates (if applicable)
  • Out for Delivery
  • Delivery Confirmation

To edit these emails, follow the steps below:

  • Choose one of the emails from the list above
  • Search for the line that says <table class="button main-action-cell">
  • Delete the following html
<table class="button main-action-cell">


          <td class="button__cell"><a href="{{ order_status_url }}" class="button__text">View your order</a></td>



*Note that the "View your order" may say "Track your shipment" depending on the email

  • Delete it
  • Save your changes
  • Repeat the steps for the rest of the emails

Not Using Shopify for Sending Shopper Emails

If you are not using Shopify for sending shopper emails, that is okay! We will need you to add an html snippet to your email templates that includes the following parameters:

  • Tracking Number(s)
  • Shipping Carrier
  • Order Number
  • Destination Zip Code

The output link of that html should look something like this: https://yourstore.returnly.com/order_tracking?tracking_numbers=1Z5F44813600X02768&order_number=%239999&zip=40003&carrier=UPS

  • Ensure the bolded region is replaced with your store name 

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