What happens when my shopper returns an item that was purchased with an Instant Refund™?
We call this a ROR, return of repurchase.
There are two possible scenarios:
- If the original order, the one that produced the Instant Refund™ voucher is less than 60 days old we simply refund to the original payment method of that order.
- If the original order is over 60 days old, we issue a new gift card. Why? Some payment processors do not allow for a refund to be issued after 60 days.
Note: This gift card will be issued directly from Shopify.