Need to refund to a gift card? There are two ways to accomplish this.
- If you are a Shopify Plus merchant you have the option to refund to a gift card directly from the Returnly dashboard. Simply pull down on the Refund to: menu and choose Gift Card prior to issuing the refund.
- Not a Shopify Plus merchant, you'll need to zero out the refund due in the Returnly dashboard before refunding. Next, go into your Shopify dashboard and create a Gift Card for the refund amount due.
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