Refunding with Returnly is easy.

  • When an RMA is Delivered check to make sure the Refund Due amount is correct.           
  • If needed, use the Deductions & Fees field to adjust the Refund Due.

  • Click the Process Refund button to issue a refund to your shopper's original payment method.                                                         
  • The RMA will now be marked as Refunded in Returnly and in Shopify. 

Need to restock the item(s)? Make sure the Restock box is checked in advance of step 3.

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