Returnly Instant Refunds™ is free to get started with. Returnly only collects its fee once you have made an additional sale using Instant Refunds! Instant Refunds clients pay a transaction fee in instances where a shopper uses their Instant Refund store credit to make a repurchase. In that case, Returnly charges a nominal 15% transaction fee based on the repurchase amount. This is automatically taken out of the order total. There are no hidden fees here - all the of the payment processor transaction fees are rolled into this one percentage. Returnly also guarantees any shopper return risks associated with the program (it’s true - we’re good). That’s right, you only pay us when we’ve helped you make more money - you don't pay anything until you make a sale!