Hello! Returnly has changed the way it bills for shipping labels.
For Returnly merchants using USPS labels:
- Shipping labels are now billed for at the time of label generation, and charged in aggregate once daily.
- When the refund for unused labels is received from the carrier, Returnly credits your account.
- In the billing process, this credit amount is deducted from the balance due for labels generated.
The good news: these savings are still passed on to you as part of the amazing Returnly service - Yay!!
Why the change?
Historically, the delay between label generation and charges caused significant confusion. We are hoping that this new method will alleviate that to some extent :)
Please reach out to Team Returnly if you have questions.
All the best,
Returnly Merchant Success Team