FAQs

18 articles in this collection
Written by Shannon

Where can I view shipping labels?

Written by Shannon
Updated over a week ago

What if my shopper doesn't return all their items?

Written by Shannon
Updated over a week ago

How does Returnly bill my account?

Written by Shannon
Updated over a week ago

How do Shoppers use their Instant Refund?

Written by Shannon
Updated over a week ago

I marked an item as non-returnable but it's showing as eligible for my customer. What did I do wrong?

Written by Shannon
Updated over a week ago

Can I accept returns shipped from outside of the country my Return To address is located in?​

Written by Shannon
Updated over a week ago

“No orders for this customer” What's going on?

Written by Shannon
Updated over a week ago

Unlimited number of returns during free trial ?!

Written by Shannon
Updated over a week ago

Can I set the widget to appear on only one specific page?

Written by Shannon
Updated over a week ago

How does Returnly generate the weight for shipment?

Written by Shannon
Updated over a week ago

Does Returnly facilitate exchanges?

Written by Shannon
Updated over a week ago

Who pays for the cost of shipping?

Written by Shannon
Updated over a week ago

Why do I have to add a payment method to create a free trial account?

Written by Shannon
Updated over a week ago

Do shoppers registered at my store have to sign up for Returnly to start a product return?

Written by Shannon
Updated over a week ago

How is the number of returns per month calculated?

Written by Shannon
Updated over a week ago

What is a cost divergence?

Written by Shannon
Updated over a week ago

Does Returnly have access to a shopper's credit card information?

Written by Shannon
Updated over a week ago

Will I be charged for unused shipping labels?

Written by Shannon
Updated over a week ago