Merchants on the Enterprise Plus plan or higher can map their subdomain to Returnly. Here's how:

  1. Set up a subdomain by specifying a Canonical Name (CNAME) resource record in the account for your 3rd-party domain, e.g. returns.your-company-name.com. You can map as many subdomains as you’d like to your Returnly Returns Center by using multiple CNAME records.
  2. Set up a CNAME record: 
  • Log in to your account with your domain provider.
  • Find your DNS settings; look for your account admin panel, or domain management area, or DNS configuration, or similar.
  • Open the DNS settings and view your current DNS records. 
  • Each entry should show: an original location (often listed in a column called Name, Host, or Alias), the type of the record (for example, CNAME) and the destination to which the record is pointing. 
  • Now you need to add a CNAME Record or update an existing one and point it to domains.returnly.com.
  • Save the CNAME Record (usually by clicking Save or Add record or similar).
  • Each domain provider displays their DNS records in different ways, but you should check that your CNAME record has been set correctly.

Do I need to change the nameservers for my domain?

No, just the CNAME record.

How do I know that I’ve set up my domain properly?

After re-configuring your subdomain, you must wait up to 72 hours for the changes to take effect.

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