The Returns Center is a customer returns portal for your online store powered by Returnly. It works as a branded, beautiful destination for your shoppers to help themselves with all their product returns needs.

Based on your plan, Returnly enables full customization of the Returns Center to meet your brand's specific needs. Below is a description of some of the core elements of your Returns Center:

  1. 'Start a Return' form: shopper will use this form to start a product return
  2. 'How It Works': a visual guide for shoppers to realize that returning products at your store is easy and stress-free.
  3. 'Common Returns Questions': a short summary of your store's product returns policy that highlights among other key issues your store's return eligibility window and lists non-returnable items.

Through the Returns Center your shoppers will be able to:

  • Start a Product Return
  • Choose the items they would like to return
  • Choose a cause of return
  • Get a clear, accurate refund estimate
  • Print their own return shipping labels
  • Check the status of their return
  • Stay informed on the status of their return and refund
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